Grieving families plunged into probate hell by bureaucratic chaos
The sorry saga of thousands of bereaved families waiting up to a year for the probate office to approve vital documents needed to deal with their late loved one's affairs is growing more shameful by the day.
Grieving families already wait up to an hour to speak on the phone to a civil servant and must wait 16 weeks before asking for an update on an application.
Now documents seen by The Mail on Sunday show the extent of the meltdown at HM Courts and Tribunals Service (HMCTS) as it tries to get a grip on the enormous backlog of probate applications. These suggest the system is no longer fit for purpose.
Another example of various clues which suggest the permanent administration can't do administration. Presumably there are a number of reasons for this mess and at least some insiders must know what they are. Maybe a significant number of staff are still working from home for example.
Yet a more sinister possibility certainly flickered across my mind, as it must have for many others. An outside observer is bound to wonder, however briefly if higher levels of excess deaths are having at least some impact.
4 comments:
If things have got worse, I would think that either:
1. There are fewer staff
2. There are fewer staff working
3. There are fewer staff working effectively
4. There is greater demand on them.
Whatever it is, someone is being economical with the truth.
Sam - that's it, somebody knows and isn't saying. The whole department probably knows.
The clivil service and Government seem to be so inept tyhese days, that it must be hard to nail the problem down to any specific reason
The whole thing needs fixing from the ground up, which would require a strong government to put it's foot down
Not gonna happen
Bucko - I agree and we'll never see the bonfire of the quangos.
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