Saturday, 25 September 2021
A few days ago Mrs H tried to contact our GP surgery for advice on an ankle sprain which is taking a long time to heal. The usual procedure is to phone the surgery at 8:00am when the lines open. When the engaged tone sounds just call again - it’s the only way to get anywhere. After 51 calls Mrs H gave up but eventually managed to get in touch with the physiotherapy service in the afternoon.
In future, if we need to contact the GP we’ll use two phones because our experience and the experience of other people suggests we need to make at least 100 calls between us to have any chance of getting through. Envy of the world you know.