DWP signs £100k deal for AI ‘sentiment analysis’ tech tool
Government’s benefits department has renewed an arrangement with a specialist firm that delivers a tech system designed to use artificial intelligence to turn ‘siloed, messy, verbatim’ information into data dashboards
On 1 April, the DWP entered into a two-year contract with specialist tech firm Wordnerds. The deal, which is valued at £100,800, covers the provision of technology which supports “text analytics and sentiment analysis”, according to a newly published commercial notice.
A chap is bound to wonder if sentiment analysis is intended to form a barrier between DWP staff and the more robust public comments about the work they do.
8 comments:
Sentiment analysis ... wrongthink?
Sounds like something Google AI could do for nowt
My suspicion is that AI Sentiment Analysis will be used in practice as a way of refusing to deal with agitated claimants - the very people who might most need assistance.
James - translated to lessonslearnedthink would be my guess.
Bucko - yes it does, it could do it now.
DJ - yes, it certainly looks like some kind of filter or even a barrier in some cases. Even a reason for legal action.
Before we bring in Artificial Intelligence, shouldn't we first do something about ridding us of Natural Stupidity?
Penseivat
Penseivat - as things stand that looks like an insoluble problem as elites have managed to create situations where there are personal advantages to stupidity. Ed Miliband isn't the only one.
Go on! Tell us what you really mean!
Tammly - I'm sure it won't do that. Be good if it did though.
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