Sentiment analysis

DWP signs £100k deal for AI ‘sentiment analysis’ tech tool

Government’s benefits department has renewed an arrangement with a specialist firm that delivers a tech system designed to use artificial intelligence to turn ‘siloed, messy, verbatim’ information into data dashboards

On 1 April, the DWP entered into a two-year contract with specialist tech firm Wordnerds. The deal, which is valued at £100,800, covers the provision of technology which supports “text analytics and sentiment analysis”, according to a newly published commercial notice.

A chap is bound to wonder if sentiment analysis is intended to form a barrier between DWP staff and the more robust public comments about the work they do.