AI will not bring headcount reductions, HMRC chief predicts
Giving evidence to MPs, the tax agency’s head has claimed that the adoption of new technology will ‘augment our agent experience and improve outcomes’ but will not slash overall numbers
HM Revenue and Customs permanent secretary John-Paul Marks has told MPs that he does not expect increased use of artificial intelligence to lead to headcount reductions at the department over the coming years...
He told MPs that he expects HMRC to be “broadly the same size in 2030 as we are today”, with AI increasingly deployed to assist the work of officials rather than to replace them, while some staff will be retrained.
He told MPs that he expects HMRC to be “broadly the same size in 2030 as we are today”, with AI increasingly deployed to assist the work of officials rather than to replace them, while some staff will be retrained.
Sounds as if there are no significant simplifications of the tax system in the pipeline either.
But we knew that.
No comments:
Post a Comment