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Wednesday, 10 December 2025

Soft skills



Defra agency seeks software to help improve ‘communication and soft skills’ of farm inspectors

Animal and Plant Health Agency, whose responsibilities include monitoring wellbeing of livestock and ensuring standards are met, is interested in software that could help prepare for encounters with angry farmers

The government body responsible for regulating and enforcing animal welfare laws has unveiled plans to invest in software that could help frontline inspectors improve their people skills.


An outsider is bound to wonder why the public sector is so fond of referring to its staff as 'frontline'. It's not likely that anyone believes it, although Defra inspectors probably believe it when confronted with angry farmers. Even so, the farmers are 'frontline' if anyone is.

The same outsider is also bound to wonder if anyone is seeking software to help improve Keir Starmer's people skills. He's frontline too - for now.

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