Digital ID consultation: Bad news for ‘annoying people’, good news for future governments – and five other things we learned
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At a Downing Street event launching the consultation, chief secretary to the prime minister Darren Jones (pictured above) told PublicTechnology and other reporters that new forms of identity are key to his administration’s vision of “government-by-app”...
…and levelling the playing field for service users who aren’t ‘annoying’
A world in which citizens can use digital platforms to access government services and information at any time of their choosing is one that will be much more egalitarian, Jones claimed...
“People often end up getting to the front of the queue because they [are] being a bit annoying. And, so, if you’ve got the time to ring and ring and ring and say: ‘Where is the answer? Where am I in the process?’, you do get treated differently to the person who doesn’t have the time to do that. And that’s just inherently unfair, because it means you’re not prioritisng [sic] people in a fair way in terms of their need for support.”
Naturally all this has nothing to do with throttling Freedom of Information requests or anything as annoying as that.
Nothing to do with bureaucrats erecting digital walls between the bureaucracy and those 'service users' who aren't annoying because they no longer have any way to be annoying.
A world in which citizens can use digital platforms to access government services and information at any time of their choosing is one that will be much more egalitarian, Jones claimed...
“People often end up getting to the front of the queue because they [are] being a bit annoying. And, so, if you’ve got the time to ring and ring and ring and say: ‘Where is the answer? Where am I in the process?’, you do get treated differently to the person who doesn’t have the time to do that. And that’s just inherently unfair, because it means you’re not prioritisng [sic] people in a fair way in terms of their need for support.”
Naturally all this has nothing to do with throttling Freedom of Information requests or anything as annoying as that.
Nothing to do with bureaucrats erecting digital walls between the bureaucracy and those 'service users' who aren't annoying because they no longer have any way to be annoying.
4 comments:
I'm a great believer in 'sharing the pain'. If some business or organisations causes me grief I make sure that I become the awkward customer who is not satisfied by the brush off. Letters personally addressed to the Chairman, involving the Ombudsman etc. I don't often have to take it that far.
But if someone expects me to be docile and thankful for whatever I am given, well their time in power is shortened.
Here is your shit sandwich. Made with only the finest wholemeal bread.
He seems to be talking in a register that I classify as "twatissimo".
DJ - "I'm a great believer in 'sharing the pain'."
And we need people who do that, docility doesn't promote change from inadequate to adequate.
Mike - sounds like the ideal Green Party sandwich with recycled filling.
dearieme - maybe he employed Keir Starmer's 'voice coach'.
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