Here come the police

From the BBC

Complaints originating from social media make up "at least half" of calls passed on to front-line officers, a senior officer has told the BBC.

Chief Constable Alex Marshall, head of the College of Policing, said the number of crimes arising from social media represented "a real problem".

He said it was a particular problem for officers who deal with low-level crimes.

About 6,000 officers were being trained to deal with online offences, he said.

To my mind, the internet has poked a huge great stick into our more naive assumptions about institutions. Not that we were starry-eyed about them before the Great Linking, but the internet has exposed their failings and most institutions have been painfully slow to respond.

By the way, that’s painfully in the sense of embarrassingly painful to watch. So far the pain is ours – or perhaps I should say mine. You may think institutions are great or you may have been cynical about them forever. I don’t and wasn’t.

Yet which of these institutions has not had their image tarnished by exposure to the vast resources of the internet?

Governments, political parties, newspapers, the BBC, the FA, FIFA, the Olympics, the NHS, doctors, Oxfam, Greenpeace, WWF, Cancer Research, numerous other charities, the Royal Society, Tate Modern, the National Trust, the RSPB, the RSPCA, the NSPCC, the Royal Family, the Church of England, the Catholic Church, all major banks, the Bank of England, the City of London, the Co-operative movement, local councils, the police, social services, the Environment Agency, Defra, the Treasury, the Foreign Office, the MOD, the Met Office, numerous NGOs, the EU, the UN, major food retailers and UTC.

Yes the effect is complex, not unique to modern times and not universal, but it’s difficult to see how the somewhat precarious and irrational charisma of institutions can survive such massive amounts of easily accessed information. Presumably the only options are:-

Adapt and improve.

Censorship.

I wonder which is the preferred option?