Jaguar I-Pace drivers can no longer charge with cheap Octopus Energy tariff due to software change
Jaguar Land Rover and Octopus Energy are under fire from I-Pace owners after removing JLR electric vehicles (EVs) from the charging app with only a few hours notice.
Over the past week 'furious' users have been taking to I-Pace Forums to share emails they've received from Octopus Energy saying their electric vehicle won't be compatible to smart charge with Intelligent Octopus Go due to JLR software changes...
Jaguar I-Pace owner Judith Dooling told us she received an email 'last Wednesday night from Octopus Energy to say that as of midnight that night I would no longer be able to charge my car [I-Pace] using the Intelligent Octopus Go app. Four hours notice.'...
After hours spent talking to JLR and Octopus 'until I am blue in the face', Judith has not been given a solution on how to get her I-Pace to charge manually.
She said: 'I have tried things suggested on the iPace forum (full of very angry customers) but again last night my car did not charge.
We'll be tootling off to the garden centre in half an hour. I haven't yet decided which car we'll use, but I don't need to check the fuel in either. Unlike the Jaguar Lo-Pace they are not messed up by sudden software changes.
It beats me why people buy these things before the bugs, drawbacks, best buys and worst buys have become public knowledge. This takes time and so far it all looks pretty negative.