Almost all of us have stories about the NHS. This is from regular commenter Wiggia.
A long short story
I saw the specialist at about ten in the morning on schedule but she was not certain of her diagnosis and wanted the head of the unit to confirm her findings (it was a burst Baker's cyst) before I was released.
After waiting about an hour the senior nurse (very old school matron type) came over and said it would be a long wait. Why so? I asked, and she said he only came to the clinic after he had done his ward rounds later in the day, as is normal in these situations. I had no choice and waited, in the meantime the senior nurse well aware of the time involved brought me tea and biscuits from the ward trolley and said she was sorry but that is how it is now at this hospital.
At four in the afternoon the consultant appeared, spent less than two minutes with me, agreed with the original diagnosis and gave a prescription for the knee problem to be handed in at the dispensary that happened to be next to the area I was in.
Another hour went by waiting and I had reached the point where I was ready to go home without the prescription. I decided to walk the five yards round the corner to see what the hold up was. There was my original doctor with her legs up drinking tea another nurse reading a newspaper and another getting some prescriptions together.
I explained what I was waiting for and that I had been waiting an hour when the nurse who was actually working exploded with "we have been very busy all day" in that manner that says you will wait regardless as you are just a number. My reply was, "I would have been very busy all day but I have been stuck here and unlike you as I run my own business I do not get paid to sit on my arse."
That didn't go down to well and resulted in shuffled papers and mumblings, and my prescription was ready in a couple of minutes. Sometimes you have to tell them how it is. They or many NHS employees still believe they are doing you a favour just being there.
I have another example, recently getting an appointment with the eye clinic, where after three months ! of trying to get an appointment and being told there is a hold up and shortage etc I emailed (previous emails had not been returned) that obviously my appointment was totally unnecessary and I wouldn't be trying again to get get one. If they thought it was wanted they could contact me or not. I had an appointment with alternatives that 'might' suit me in two days.
This attitude of being something you should be grateful for rather than something we all pay for is prevalent amongst a large section of NHS workers. Even a nurse giving me an annual asthma check said after I had explained the treatment wasn't working and needed to change replied that 'as it was free there was no harm done'. Saying that nothing was free in the NHS got me the look of someone who really should be more grateful.
Everyone can relate to the good and bad about the NHS but it is to big to be criticised and dealt with properly and totally over-managed mainly by people from the baked bean industry.
The attitude of many within the NHS is of an organisation that is fine thank you and leave us alone and just throw money our way. Despite government giving whistleblowers on malpractice clearance without malice to come forward, the NHS trusts still buy them of or shut them down. There are so many items that need correcting before you even get onto the finance that it would take yet another article on the subject. There have already been dozens and the effect absolutely nothing.
My GP practice consists of eight GPs five part time, if you can ever get past the non medical appointment meister and get an appointment. If urgent you will be directed to the walk-in centre six miles away. Your appointment will be at least two weeks away and not on a Thursday or Friday afternoon because as far as I can make out there is only one doctor on duty at those times, and anyway you are to old to be prioritised as it says on their literature. Children and babies will have priority. Yes it actually tells those that have paid taxes all their life for this system that they are now at the back of the queue.
Ever since I have been with this medical centre as they call it, they have sent out survey forms for feedback on the practice. Nothing has ever changed, what is the point !
Not all about the NHS is bad, far from it. My wife who does have ongoing problems has with minor exceptions received good care and treatment all her life. So there can always be a difference of opinion about the service amongst individuals, but the overall picture is of a downward spiral with nobody having any real solution other than want more money. Money alone is not the answer and this is where another article starts or would to add to the many on file everywhere.