The other day found Mrs H and I having breakfast in a nearby Costa. Something we rarely do, but it was a cold, dull day so we decided to try something different. It's not much and we used to shun Costa, so for us, breakfast at Costa is something different.
I had a sausage cob and Mrs H had the egg version and both were pretty good and certainly cheap. We chatted about it, about the way corporate giants like Costa do what they do to a reliable standard and it may not be fashionable to say so, but that standard is pretty good. The coffee isn’t the best, we can do better at home, but it’s good enough and reliable enough.
From what we see, the Costa staff know what they are doing, do it well and cheerfully. It’s corporate, it’s the same everywhere, but it’s a good service, so no wonder the place is usually busy.
As a stark contrast, Keir Starmer and his Ministers have no notion of providing a service, let alone providing it to a good standard at an acceptable price, so here’s an idea. Politicians should spend a few years at least serving in Costa or some equivalent. Seriously – they should.
All politicians should find out what works and what doesn’t in the real world before being grossly impertinent enough to pass on lessons they never learned themselves.
