HMRC lifts lid on £1bn-plus programme to ‘create a generational shift in customer service’ with single taxpayer view
HM Revenue and Customs has revealed details of a new major project set to be worth more than £1bn and intended to “create a generational shift in customer service” by creating a single unified view of each citizen’s interaction with the tax system.
The department has revealed that its Enterprise Customer Relationship Management (ECRM) programme is a recent addition to the government’s major projects portfolio. Details of the scheme were contained in a newly issued transparency document formally announcing the appointment of HMRC senior official Mike Beddington as the project’s senior responsible owner.
Surely there are many more accurate words than 'customer'. There are many better words than 'service' too.
Maybe HMRC should stick 'taxpayers' which is at least accurate, although it may not be so easy to find a more suitable word than 'service'.
"HMRC will increase its efforts in “using that data and business logic to become more proactive/pre-emptive, and support more targeted communications through prompts and nudges, proactive compliance interventions, and improved policy and resource planning”."
ReplyDeleteHorrifying.
Utterly terrifying word salad reminiscent of the lanyard class. It means nothing and can be used to fudge the incompetence of those 'working from home' curled up on the sofa.
ReplyDeleteBTW, instead of 'customer,' please use 'muggins to be soaked.' Far more accurate.
A bit like a self proclaimed, benevolent, protection racket having customers.
ReplyDeleteCheck online how much you might have lost.
In the words of Terry Pratchett’s Patrician of Ankh-Morpork - “Taxation, gentlemen, is very much like dairy farming. The task is to extract the maximum amount of milk with the minimum of moo” - perhaps a more honest phrase might be livestock wrangling or, perhaps, cow-punching.
ReplyDeleteJames - yes it is horrifying - "We'll just tell the system to take more."
ReplyDeleteMike - yes it is very much like a protection racket. It's a useful way of looking at modern government as it.
Chris - I agree, word salads are used to fudge incompetence. There is a lot of it about to fudge as well - word salads are the giveaway.
Macheath - or fleecing. Or herding simply for the pleasure of herding and to teach ambitious would-be herders.